Articles in this section

• How can I contact you?
• What are your packaging and gifting options?
• Can I change, update or cancel my order?
• Do you limit purchases?
• I placed a bulk order for Jellycat products on the website, but it was cancelled. Why did this happen?
• Where can I find my order number?
• What do I do if something is wrong with my order?

How can I contact you?

To speak with a Jellycat representative regarding any queries from the USA or Canada.

Please fill out our contact form or email us at:customerservice@jellycat.com and one of our friendly customer care team will be very happy to help.

---

Call Us at 866-445-3559

Monday – Friday from 9 AM to 7 PM (Central Time)

Live Chat

Monday – Friday from 9 AM to 10 PM (Central Time)

Saturday – Sunday from 1 PM to 5 PM (Central Time)

You can also write to our Minnesota office at:
Jellycat, Inc.
800 Washington Avenue North
Suite 500
Minneapolis, MN 55401

We love to hear any feedback you may have about any Jellycat toy or the service you have received when shopping with us.

---

You can contact our London office Monday to Friday, between 9 AM – 5 PM (UK time) on +44 (0)3330 040900.

To write to us, please fill out our contact form or email us at hello@jellycat.com, and one of our friendly customer care team will be very happy to help.

---

If you have any questions about this Privacy Policy, you may contact us in writing to:
Legal Department
Jellycat Ltd
Westworks Building
195 Wood Lane
London
W12 7FQ, UK

---

If you are an influencer interested in working with our PR team, please write to pr@jellycat.com with your EPK and details of your social accounts.